Frequently Asked Questions

We accept all major credit and debit cards, along with secure checkout options through Shopify. Your payment is protected with industry-standard encryption.

Yes. All transactions are processed through PCI-compliant systems. Firenzze Milano never stores your payment details.

Orders may be canceled within 24 hours of purchase. After this period, your order may already be in processing or fulfillment and cancellation cannot be guaranteed. If your order has already shipped, please refer to our return policy.

Orders are typically processed within 1–3 business days. Delivery times are approximately 7–20 business days after shipment depending on destination, customs clearance, and carrier performance.

Yes — shipping is free on all orders over $80. Orders under $80 have a flat shipping fee shown at checkout.

Once your order ships, you'll receive a tracking number by email. Please allow 2–5 business days for carrier scans to begin appearing.

If your package is taking longer than expected, please contact our support team before opening a dispute with your bank, PayPal, or credit card provider. Most shipping delays are temporary and can be resolved quickly with the carrier. We are committed to helping locate, replace, or resolve delivery issues whenever possible.

We accept returns within 30 days for unused items in original condition. Returns are subject to a $14.90 processing fee (or the same amount as store credit); exchanges are free. EU customers also benefit from a 14-day cooling-off period. Please check our shipping information and returns & exchanges pages for more details.

Yes — if you need a different size, style or color, we can arrange a free exchange depending on availability.

Contact us at hi@shopfirenzze.com with photos, and we’ll make it right as quickly as possible.

Yes. Every pair we sell is 100% authentic and sourced from authorized channels. Each item is inspected before shipping and arrives with its original box and accessories where applicable.

Sizes are listed in US sizing on each product page, with EU conversions where available. As a rule of thumb: New Balance 9060 runs true to size; Adidas Samba runs slightly large (many customers go half a size down); Birkenstock Boston uses EU sizing and comes in regular and narrow widths. If you’re between sizes, contact us and we’ll help you choose.

Suede and nubuck: brush gently with a suede brush and protect with a water-repellent spray before first wear. Mesh and leather: wipe with a damp cloth and mild soap, then air dry away from direct heat. Never machine wash. Store in the original box or a dust bag to keep the shape.

Yes. Firenzze Milano is a legitimate online retailer operated under FM Doc Services LLC, a registered U.S. business. We provide secure checkout, transparent policies and reliable customer service. Questions? Email us at hi@shopfirenzze.com.