Shipping Information

Order Processing

Orders are typically processed within 1–3 business days after being placed. Once your order has been processed and shipped, you’ll receive a confirmation email with tracking information.

During high-demand periods, processing may take up to 14 business days. A shipping notification does not always mean the carrier has physically received the package. Please allow 2–5 business days after receiving your tracking number for carrier scans to begin appearing.

Customs & Import Delays

Some orders may ship internationally and may be subject to customs clearance procedures, which can cause additional delays beyond our estimated delivery windows.

These delays are outside of Firenzze Milano’s control. Firenzze Milano is not responsible for delays caused by customs holds, inspections, airline capacity restrictions, or customs backlogs.

Shipping Rates

We offer free shipping on all orders over $80. For orders under $80, a flat shipping fee is calculated at checkout based on your destination.

Order Tracking

Once your order ships, you’ll receive an email with tracking details so you can follow your delivery every step of the way.

Tracking updates may not appear immediately. Please allow 2–5 business days after receiving your tracking number for the carrier to begin scanning your package into their system.

Delays or Missing Packages

If your order hasn’t arrived within the expected timeframe, please contact our support team before contacting your bank, PayPal, credit card company, or payment provider. We are committed to resolving delivery issues and will investigate with the carrier on your behalf.

Please allow us the opportunity to resolve any shipping concerns before initiating a dispute or chargeback. Most delays are resolved within a few business days of inquiry.

Re-Shipment Policy

In cases where a package has been confirmed lost by the carrier, or where tracking has shown no movement for an extended period of time and we conclude in our reasonable judgment that the package is unlikely to be delivered, Firenzze Milano may arrange a replacement shipment at no additional cost to the customer.

To qualify for a re-shipment:

• The customer must contact us to report the issue.
• Firenzze Milano reserves the right to investigate with the carrier before issuing a replacement.
• Re-shipments are subject to product availability.
• If the original package is delivered after a replacement has been sent, the customer agrees to contact us and, if requested, return one of the packages using a prepaid label we provide.
• Firenzze Milano reserves the right to offer a refund instead of a re-shipment at our discretion.

Lost or Stolen Packages

Firenzze Milano is not responsible for packages that are confirmed as delivered by the carrier but reported as missing or stolen.

If your tracking shows delivered but you have not received your package, we recommend checking with neighbors, building management, or your local post office, as packages are sometimes left in alternate locations. If the issue remains unresolved, contact us and we will do our best to assist.

Incorrect Shipping Information

Please ensure all shipping details are entered correctly at checkout. Firenzze Milano is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address, contact us immediately. We will do our best to correct it before the order ships, but we cannot guarantee changes once fulfillment has begun.

Our Commitment

We’re committed to making sure your experience with Firenzze Milano is smooth from checkout to delivery. Firenzze Milano is operated under FM Doc Services LLC. If you have any questions about your shipment, contact us at hi@shopfirenzze.com.