Shipping policy
Firenzze Milano is operated under FM Doc Services LLC. This Shipping Policy applies to all orders placed on shopfirenzze.com.
Shipping Rates
We offer free shipping on all orders over $80. For orders under $80, a flat shipping fee is calculated at checkout based on your destination.
Order Processing
Orders are typically processed within 1–3 business days after being placed. During high-demand periods, processing may take up to 14 business days. Once your order has shipped, you will receive a confirmation email with tracking information. A shipping notification does not always mean the carrier has physically received the package; please allow 2–5 business days after receiving your tracking number for carrier scans to begin appearing.
Delivery Times
Orders usually arrive within 7–20 business days from the date of shipment. Delivery times may vary depending on your location, carrier performance, customs clearance for international shipments, and seasonal demand, holidays or major global events.
Customs & Import Delays
Some orders may ship internationally and may be subject to customs clearance procedures, which can cause additional delays beyond our estimated delivery windows. These delays are outside of Firenzze Milano’s control, and Firenzze Milano is not responsible for delays caused by customs holds, inspections, airline capacity restrictions or customs backlogs.
Delays or Missing Packages
If your order has not arrived within the expected timeframe, please contact our support team before contacting your bank, PayPal, credit card company or payment provider. We will investigate with the carrier on your behalf; most delays are resolved within a few business days of inquiry.
Re-Shipment Policy
Where a package has been confirmed lost by the carrier, or tracking has shown no movement for an extended period and we conclude in our reasonable judgment that the package is unlikely to be delivered, Firenzze Milano may arrange a replacement shipment at no additional cost. The customer must contact us to report the issue; Firenzze Milano reserves the right to investigate with the carrier before issuing a replacement; re-shipments are subject to product availability; if the original package is delivered after a replacement has been sent, the customer agrees to contact us and, if requested, return one of the packages using a prepaid label we provide. Firenzze Milano reserves the right to offer a refund instead of a re-shipment at our discretion.
Lost or Stolen Packages
Firenzze Milano is not responsible for packages that are confirmed as delivered by the carrier but reported as missing or stolen. If tracking shows delivered but you have not received your package, please check with neighbors, building management or your local post office, then contact us and we will do our best to assist.
Incorrect Shipping Information
Please ensure all shipping details are entered correctly at checkout. Firenzze Milano is not responsible for delays or non-delivery due to incorrect or incomplete addresses. If you notice an error, contact us immediately; we will do our best to correct it before the order ships but cannot guarantee changes once fulfillment has begun.
Questions about your shipment? Contact us at hi@shopfirenzze.com.